Report a problem
When something in the app is broken or clearly wrong, report it from inside the workspace so technical context can be captured.
In-app report (preferred)
Section titled “In-app report (preferred)”- Sign in to the app.
- Open Report a problem (floating control in the workspace). In a future release this sits under a Help control that also links here.
- Describe what you expected vs what happened.
- Include steps, store id (from the URL if relevant), and approximate time.
- Attach a screenshot when the UI allows it.
Avoid screenshots of restricted Street View surfaces when the product blocks them — that protection is intentional.
What makes a great report
Section titled “What makes a great report”- Reproducible steps
- Browser and device
- Whether demo or live workspace
- Whether only you are affected
What not to put in a report
Section titled “What not to put in a report”- Passwords or magic links
- Card payments or secrets
- Unnecessary personal data about third parties
After you submit
Section titled “After you submit”Workspace admins (and StoreScout operators) review reports in admin tooling. You may be contacted on your account email.