Login and access
Cannot sign in
Section titled “Cannot sign in”- Use only https://app.storescoutai.co.uk/workspace/login.
- Confirm the email matches the invite.
- Complete password setup from the invite if you have never set a password.
- Try a private browser window (rules out stale cookies).
- If Google sign-in is used, confirm you picked the Google account your admin expected.
Still blocked? Your admin must verify the invite; StoreScout support cannot always see customer IdP mistakes from outside.
Signed in but cannot see Stores
Section titled “Signed in but cannot see Stores”- Your role may be limited.
- Unified Stores or related features may be disabled for the customer.
- You may be in a demo vs live mode with different navigation.
Ask a workspace admin to confirm role and feature access.
Wrong customer workspace
Section titled “Wrong customer workspace”Sign out completely, then open the invite link for the correct organisation rather than a generic bookmark.
Session expired
Section titled “Session expired”Idle sessions may require sign-in again. This is normal. If it happens every few minutes, report it with approximate times via Report a problem once signed in, or email support if you cannot stay signed in.