Empty results or map issues
Empty store list
Section titled “Empty store list”Check in order:
- Filters — clear all filters and search text.
- Entitlement — your workspace may only include a pilot territory.
- Role — viewers still see stores if entitled; missing Stores nav is different from empty results.
- Demo vs live — confirm you are not looking at an empty demo seed.
If the list should be populated for your pilot and is not, contact your StoreScout lead with customer name and time.
Map blank, list has rows
Section titled “Map blank, list has rows”- Wait for tiles/markers to load on a slow connection.
- Zoom out — markers may be outside the current viewport.
- Disable browser extensions that block map scripts.
- Hard-refresh the page.
List empty, map shows old markers
Section titled “List empty, map shows old markers”- Clear filters; refresh the page.
- Ensure you did not open a stale browser tab from an older session.
Search finds nothing obvious
Section titled “Search finds nothing obvious”- Try a broader place name.
- Check spelling of chain names.
- Confirm the store is in the entitled region.